CONSUL
Customer Service

Customers benefit from direct experience and qualified service

A long-standing member of our team has been supporting the development of our company for almost four decades – from its beginnings in the former “Märkisches Werk” to the present day. As the person responsible for service and technical training, he particularly emphasizes the short response times of our internal factory service. Another experienced specialist with over twenty years of service also knows all aspects of the processes in the field of lift technology. The goal is always: “Our customers should gain comprehensive knowledge about their lifts in order to better understand the technology and use it optimally. They deserve direct access to experience and high-quality service.”

Structured processes in a friendly working atmosphere

Another team member, who has been working in customer service for several years, is known for his analytical skills and creative problem-solving approaches. “When scheduling our factory service, we place great importance on treating all customers equally – regardless of their company size,” he says. The friendly working atmosphere, flat hierarchies, and short communication and decision-making channels are particularly valued within the company. A younger colleague also underlines this team spirit. In his experience, customers who choose a lift from our company expect the highest level of quality and service – requirements that we meet with expertise and initiative.

Training is based on real-world practical experience

The Sales and Marketing Management team further explains: “In addition to our internal customer service, we offer our trading partners targeted technical training. We impart practical knowledge based on the experience of our service teams.” This close connection to real-world application practice allows us to understand the specific challenges in the market and leverage optimization potential. Finally, we emphasize: “We attach great importance to our in-house customer service and are proud of the expertise of our team. In conjunction with our regional network of suppliers, this creates a coherent overall image of Consul GmbH.”

Highest quality and safety: Our technicians know our products inside and out. They use original parts and strictly adhere to the manufacturer’s specifications to ensure the safety and longevity of your lifts.

Customized solutions: We understand that every workshop is different. That’s why we offer customized solutions tailored precisely to your needs.

Long-term partnerships: Through regular maintenance and rapid emergency assistance, we support you in ensuring smooth operations in your workshop and building long-term partnerships. Furthermore, our service technicians provide on-site support to our retail partners to ensure the best possible support and service quality.

Rely on our in-house customer service, which is characterized by experience, expertise, and a deep commitment to our company. Your satisfaction and safety are our top priority.

Contact us today and experience the difference our first-class customer service makes!